Our Commitment

Service

Customer service is at the top of our list, you the customer are the most important part of our business and we will always, wherever possible provide the right product to suit your requirements. Our customer follow up service covers technical assistance and spare parts for all our machines and we can also offer a repair or servicing facilities. We can also offer assistance in repair or maintenance of other manufacturers machines where possible.

Safety

Safety in design, operation and maintenance is a primary goal in all Gladstone equipment. Safety begins in the design stages and is carried through to quality control and the correct selection of materials and drive components complying with all relevant Governmental requirements. Safety features that are not generally featured on other manufacturers equipment, you will find fitted as standard on Gladstone's equipment, we regularly seek advice from Her Majesty's Health & Safety Inspectorate to stay ahead of future legislation. All Gladstone's equipment is CE Marked and is compliant with the current regulations. Safety is not a word but a way of thinking for Gladstone.

Quality

All Gladstone equipment is hand built using only the best drives and components that are suitable for the product. We cast all our own castings on site in our own Foundr which is BS EN ISP 9002 approved, we machine all our own components in our machine shop, we do not sub-contract to the cheapest bidder and therefore have a greater control in the finished product. All our machines are electrically tested and go through a pre delivery inspection to ensure that the machine is to the highest standards of finish.

Dependability

A great amount of time and effort has gone into the development and design of all Gladstone's machines and we continually strive to improve our products to increase efficiency and performance. Gladstone does not build to a price, we build to a standard and then offer this standard at a competitive price with all the benefits and dependability of a Company that is proud of its products and service.